It all started with a tweet. I wanted to see if my theory that the number of bots exploring links posted on Twitter was on the increase, was correct.

If it was true, it would mean that it would correlate with an increase in Twitter ‘spam’ and automatic tweets filled with affiliate links; two highly irritating types of tweet that in my opinion pollute Twitter.

This triggered me to do some investigating. So I fired up Excel and started playing with my stats from the last 5 months from the links I’ve posted to Twitter (via cli.gs). This is what I found:

Percentage of hits from bots in Twitter links over the last 5 months
[Blue = percentage of bots, red = trendline]

It appears as though the proportion of hits from bots is decreasing over time; disproving my theory. So, what does this tell us?

• Are there fewer bots? I doubt this would be due to a decrease in new bots emerging, but more likely that Twitter is wising up and blocking bots. Lo and behold, here’s a recent example of this: Twitter calls time on sports stats tweeting [5th May 2009, digitalmedia.strategyeye.com]
• Or, are fewer bots being detected? Perhaps bot programmers are finding ways around being detected by Twitter and therefore cli.gs too?

It could be either. Actually, as I realised later upon further investigation, it could be that new bots are actually going back and exploring older links, thus causing older links to continue to accrue more hits. Cli.gs is limited in that it only shows a visitor graph up to the last 30 days, but I did notice literally one or two visits cropping up occasionally:

The lesson? Investigate more! And demand more features from URL shorteners such as cli.gs to enable us to come up with more conclusive results.

Once we have this reliable data, I’d also like to see a breakdown of which links triggered the highest percentage of bot hits – were there keywords in the tweet that attracted bots? (I’d expect so) Therefore, are my tweets latterly lacking those keywords and contributing to the trend above? How does that correspond to new followers? Which brings me to a topic I’ve been curious about for a while: SEO for tweets.

Naturally it’d be great to identify the bots too.

So in conclusion, a great starting point for a lot more investigation! Watch this space.

Twitter Bots on the Decrease? An Experiment is a post from: Search Engine Chocolate

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Lately two of the biggest social media sites, Facebook and Twitter, have been rolling out updates and experiments, which is great because we all love new features and improvements. But recently Facebook has had issues with its newest terms of service that caused so much of a stir it had to retract them and revert back to the old version. Now its latest change involves what I can only see as a step very firmly into Twitter’s domain.

Twitter on the other hand has been experiencing a few glitches, and this time it’s not just the appearance of the infamous Fail Whale. While at Think Visibility, I was searching Twitter for the hashtag #thinkvisibility to reveal feedback from delegates real time. It seemed to work well until I saw my friends tweet with the correct use of the hashtag, but noticed their (un-protected) tweets never appearing in the Twitter search results. More recently there have been issues with direct messages being delayed – something I actually first experienced about a month ago – and @ replies going missing.

Do you need trust in order to engage fully with a social media website?

Before I hand over my personal information and fully engage with a social media website, I need to trust it. I don’t know if I’m the only one to feel this way – perhaps I’m in the minority? But seeing the aforementioned glitches and issues has made me lose a bit of trust in social media in general. I want them to work as I find them rewarding and fun to use, both personally and professionally. But how can anyone be expected to trust a website with their personal information when it is not technically sound, can’t decide how it will use the information or has no clear strategy?

With Facebook having more than 175 million active users at time of writing and Twitter growing 1,382% year-over-year in February, that’s a lot of valuable, personal information that should be protected. Facebook is lucky that its users have integrated it so much within their lives that it will be a long time before people begin to quit. Although saying that, I overheard someone yesterday say that they quit it for the exact reasons above. Is the tide turning?

Have you experienced the glitches? If so, have they changed the way you use social media websites?

Social Media Websites: A Trust Issue? is a post from: Search Engine Chocolate

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Last night I attended the brand new technology industry networking forum in Nottingham otherwise known as Nott Tuesday. It is one of the first dedicated technology events of its kind in Nottingham, and many attendees expressed their enthusiasm for its launch and the ability to connect to other local professionals in the industry to share advice, make business connections and friends.

It brings me to say this: get offline! I (probably like many of you reading this) spend a lot of time reading news websites and blogs, using social media to connect to people and brushing up on my skills online. But nothing substitutes actually meeting other professionals in the flesh and sharing your experiences. Unique and exciting opportunities arise from relationships forged in person.

Never networked before? Don’t panic! Most events such as Nott Tuesday have a really relaxed atmosphere – just be yourself! As a first networking event I highly recommend going down to your local Twestival charity meet tomorrow night (events in 175+ cities worldwide, I am helping organise the Nottingham Twestival). Why? It’s about as informal and fun as a networking events get PLUS it’s for charity! If you use Twitter now, it’ll be like meeting your friends for a drink after work. Except better because you may meet a potential new business partner, employer, colleague or friend!

Networking is also a great way to air new business or career ideas too – so many great minds in one room; it’s the perfect forum.

Here’s a handful of other organisations with networking events to try:
(These are UK based – if you can recommend events outside the UK, feel free leave a comment!)

• The Chartered Institute of Marketing: marketing-centric seminars, workshops and networking events held nationwide.
• Business Link: seminars and events for businesses on anything from starting up to tax to IT and eCommerce.
• eBusiness Clubs: nationwide events on a wide range of topics including marketing, business, legal issues and business advice.

Online Marketeers and Technology Professionals: Get Offline! is a post from: Search Engine Chocolate

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As it is now 2009 I wanted to reflect on 2008 and my Internet marketing achievements and look to see what goals I could set for 2009.

2008 began by making the decision to move into online marketing. Having previously been a professional website designer for over 8 years, the step into online marketing was one of my best decisions yet. My first step was to enroll on an online course with the Chartered Institute of Marketing and gained a Professional Development Award in e-Marketing in July. Becoming a member of the Chartered Institute of Marketing alone has opened many new doors; I’ve been to as many seminars, workshops and networking events as I possibly can and loved each one as they’ve either given me the chance to learn something new, meet other marketeers or teach people about Internet marketing.

As a web marketing consultant I also became a Qualified Google Advertising Professional. Simply studying for the exam was a great experience – it’s not often you have the chance to get a qualification from one of the key players in your industry. I also created web marketing packages to offer to clients for services such as search engine optimisation, Google AdWords, email marketing and more, and gave one-on-one training sessions.

One of my most exciting achievements of 2008 has to have been speaking at web marketing seminars. It’s something I’d never thought I’d want to do, but I got an incredible kick out of it. Having the opportunity to actually talk to a room of professionals about their understanding, concerns and needs for online marketing was fascinating. I came away able to drastically improve my approach to my current and prospective online marketing clients by understanding them better and improving our packages and support.

I’d had experience of search engine optimisation (SEO) as a web designer in the past, but never had the chance to focus 100% on it, research it to the depth I have now or create and implement an SEO marketing plan. In 2008 I did exactly that and got a new website ranking on page 1 in Google for its top 10 keywords, from initially appearing on page 10, in just 1 month. A personal best (so far – watch this space!) and something I wasn’t even sure was possible in such a short time frame, but with a lot of planning and hard work, including with the great team I’ve been working with, we did it.

So what does 2009 hold for online marketing? I’ve been using more and more relatively new services such as Twitter, and as everyone is predicting, those services will undoubtedly become more and more widespread. It won’t be long before I’ll be creating web marketing packages for my clients that will include them in their overral marketing plan. Customer relationship management and online PR is made so much easier with those services, and taking advantage of them will be key to keeping a competitive edge online in 2009.

As for my career? Hopefully, much more of the same rewarding experiences and achievements. I’ve learned that qualifications in marketing are great for creating firm foundations of knowledge, but it’s the experiences that are the most valuable. Therefore, I’m going to be grabbing every opportunity that comes my way with both hands and giving it my all. But also, just as online marketing creates a unique two-way communication channel between businesses and clients, I’m going to make sure I give as much as I get in this industry by contributing where I can to research, development and training in online marketing and become a true online marketing evangelist!

What are your career goals or online marketing predictions for 2009?

Online Marketing and Me: 2008 to 2009 is a post from: Search Engine Chocolate

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I’ve got to admit that since I discovered Twitter, the last couple of months I have been totally fascinated by it and it’s abilities. I wasn’t convinced at first, but after experimenting I soon realised the benefits of getting to know people, particularly other professionals in my field of work, but also companies I have a strong interest in.

Twitter can be used as an online marketing tool, not only to promote services or products, but also aid online PR and customer relationship management. Below are my top ten fundamentals Twitter business users can’t afford to ignore:

1. Businesses: follow your followers.

Customers can only use the direct messaging system on Twitter if you are following them, so be available for them to contact you. Also, by following your customers you can read their tweets (including replies to you) and therefore understand what concerns they currently have. This may open up new marketing opportunities, but most importantly, it means you can respond to queries or complaints positively and publicly, thus enhancing your online PR. Twitter is a fantastic opportunity for online customer service and relationship management.

2. Twitter is a ‘pull’ medium. What’s in it for your followers?

Twitter users select to follow you, not the other way around. If a customer of your’s has chosen to follow you make sure you reward them for doing so. Twitip has an excellent article on adding value to your Tweets. Give your followers a reason to follow you, enhance their lives and reward them for their interest. Some ideas are providing summaries and links to your news or blog articles, or giving positive helpful tips relating to your products or services.

3. Use your full name or business name

As Ryan Carson from Carsonified tweeted, use your real name on Twitter so people can connect and relate to you. A nickname or online name, unless it’s a well established brand, isn’t as easy to trust.

4. Be honest

Businesses using Twitter will reap the most rewards if they are honest with their customers. That includes admitting problems such as service down times. Naturally you will want to keep your tweets positive to promote yourself, but Twitter works best when you are honest rather than pretentious.

5. Keep (mostly) on-topic

Your followers will expect you to post tweets that are mostly related to you or your products or services. However, occasionally it might be appropriate to lighten the mood and break from the routine. For example, sharing a link to a humourous website (related to your sector if possible), or seasonal greetings. Adding a personal touch and character to tweets can make you appear more approachable. Be careful not to over do it though, you want to remain professional.

6. Make use of the Twitter Search

It may take a while before you attract many followers, so visit the Twitter Search page frequently to learn about your customers and what people are saying about you. Try a search for your business name, website address or even related services to see what the latest buzz is for competitors.

7. Thank your followers

Frequently overlooked, thanking someone for following you or when someone ‘retweets’ what you have said can go a long way. Remember to keep all your messages personalised. A generic automatic reply could have a negative effect.

8. Provide unique insight from your perspective

You have unique views, experiences and knowledge. Share that with your followers and distinguish yourself from the crowd.

9. Back to basics: good grammar please!

It should go without saying that all your tweets should be checked for spelling or grammatical errors. Some shortening of words due to the 140 character limit of tweets is acceptable, but should be last resort.

10. Update

Update regularly to keep the conversation alive. Now you’ve got followers, don’t let them forget about you. Twitter is yet another way to enhance your online presence and build your brand, so make sure you take advantage of it.

10 Twitter Fundamentals for Businesses is a post from: Search Engine Chocolate

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