Online Marketing and Me: 2008 to 2009

Joanna Butler — Wed, 07 Jan 2009 13:26:45 +0000

As it is now 2009 I wanted to reflect on 2008 and my Internet marketing achievements and look to see what goals I could set for 2009.

2008 began by making the decision to move into online marketing. Having previously been a professional website designer for over 8 years, the step into online marketing was one of my best decisions yet. My first step was to enroll on an online course with the Chartered Institute of Marketing and gained a Professional Development Award in e-Marketing in July. Becoming a member of the Chartered Institute of Marketing alone has opened many new doors; I’ve been to as many seminars, workshops and networking events as I possibly can and loved each one as they’ve either given me the chance to learn something new, meet other marketeers or teach people about Internet marketing.

As a web marketing consultant I also became a Qualified Google Advertising Professional. Simply studying for the exam was a great experience – it’s not often you have the chance to get a qualification from one of the key players in your industry. I also created web marketing packages to offer to clients for services such as search engine optimisation, Google AdWords, email marketing and more, and gave one-on-one training sessions.

One of my most exciting achievements of 2008 has to have been speaking at web marketing seminars. It’s something I’d never thought I’d want to do, but I got an incredible kick out of it. Having the opportunity to actually talk to a room of professionals about their understanding, concerns and needs for online marketing was fascinating. I came away able to drastically improve my approach to my current and prospective online marketing clients by understanding them better and improving our packages and support.

I’d had experience of search engine optimisation (SEO) as a web designer in the past, but never had the chance to focus 100% on it, research it to the depth I have now or create and implement an SEO marketing plan. In 2008 I did exactly that and got a new website ranking on page 1 in Google for its top 10 keywords, from initially appearing on page 10, in just 1 month. A personal best (so far – watch this space!) and something I wasn’t even sure was possible in such a short time frame, but with a lot of planning and hard work, including with the great team I’ve been working with, we did it.

So what does 2009 hold for online marketing? I’ve been using more and more relatively new services such as Twitter, and as everyone is predicting, those services will undoubtedly become more and more widespread. It won’t be long before I’ll be creating web marketing packages for my clients that will include them in their overral marketing plan. Customer relationship management and online PR is made so much easier with those services, and taking advantage of them will be key to keeping a competitive edge online in 2009.

As for my career? Hopefully, much more of the same rewarding experiences and achievements. I’ve learned that qualifications in marketing are great for creating firm foundations of knowledge, but it’s the experiences that are the most valuable. Therefore, I’m going to be grabbing every opportunity that comes my way with both hands and giving it my all. But also, just as online marketing creates a unique two-way communication channel between businesses and clients, I’m going to make sure I give as much as I get in this industry by contributing where I can to research, development and training in online marketing and become a true online marketing evangelist!

What are your career goals or online marketing predictions for 2009?

Online Marketing and Me: 2008 to 2009 is a post from: Search Engine Chocolate

10 Twitter Fundamentals for Businesses

Joanna Butler — Thu, 18 Dec 2008 22:41:43 +0000

I’ve got to admit that since I discovered Twitter, the last couple of months I have been totally fascinated by it and it’s abilities. I wasn’t convinced at first, but after experimenting I soon realised the benefits of getting to know people, particularly other professionals in my field of work, but also companies I have a strong interest in.

Twitter can be used as an online marketing tool, not only to promote services or products, but also aid online PR and customer relationship management. Below are my top ten fundamentals Twitter business users can’t afford to ignore:

1. Businesses: follow your followers.

Customers can only use the direct messaging system on Twitter if you are following them, so be available for them to contact you. Also, by following your customers you can read their tweets (including replies to you) and therefore understand what concerns they currently have. This may open up new marketing opportunities, but most importantly, it means you can respond to queries or complaints positively and publicly, thus enhancing your online PR. Twitter is a fantastic opportunity for online customer service and relationship management.

2. Twitter is a ‘pull’ medium. What’s in it for your followers?

Twitter users select to follow you, not the other way around. If a customer of your’s has chosen to follow you make sure you reward them for doing so. Twitip has an excellent article on adding value to your Tweets. Give your followers a reason to follow you, enhance their lives and reward them for their interest. Some ideas are providing summaries and links to your news or blog articles, or giving positive helpful tips relating to your products or services.

3. Use your full name or business name

As Ryan Carson from Carsonified tweeted, use your real name on Twitter so people can connect and relate to you. A nickname or online name, unless it’s a well established brand, isn’t as easy to trust.

4. Be honest

Businesses using Twitter will reap the most rewards if they are honest with their customers. That includes admitting problems such as service down times. Naturally you will want to keep your tweets positive to promote yourself, but Twitter works best when you are honest rather than pretentious.

5. Keep (mostly) on-topic

Your followers will expect you to post tweets that are mostly related to you or your products or services. However, occasionally it might be appropriate to lighten the mood and break from the routine. For example, sharing a link to a humourous website (related to your sector if possible), or seasonal greetings. Adding a personal touch and character to tweets can make you appear more approachable. Be careful not to over do it though, you want to remain professional.

6. Make use of the Twitter Search

It may take a while before you attract many followers, so visit the Twitter Search page frequently to learn about your customers and what people are saying about you. Try a search for your business name, website address or even related services to see what the latest buzz is for competitors.

7. Thank your followers

Frequently overlooked, thanking someone for following you or when someone ‘retweets’ what you have said can go a long way. Remember to keep all your messages personalised. A generic automatic reply could have a negative effect.

8. Provide unique insight from your perspective

You have unique views, experiences and knowledge. Share that with your followers and distinguish yourself from the crowd.

9. Back to basics: good grammar please!

It should go without saying that all your tweets should be checked for spelling or grammatical errors. Some shortening of words due to the 140 character limit of tweets is acceptable, but should be last resort.

10. Update

Update regularly to keep the conversation alive. Now you’ve got followers, don’t let them forget about you. Twitter is yet another way to enhance your online presence and build your brand, so make sure you take advantage of it.

10 Twitter Fundamentals for Businesses is a post from: Search Engine Chocolate

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